Crystal Counselling Service

Crystal Counselling Service


Crystal Your Life!

Is life out of control?
Having problems adapting to Australia?
Do you think you may be a little depressed?

If you are looking for a place with safety and confidentiality, new strategies to see positive change and growth in your life… Crystal Counselling Service is that place for you to call.

Everybody encounters some problems and stresses in different stages along the life, there will be a period of time that one cannot face, and seems no way out to solve the problems. Counselling can help you understand and explore yourself, the issues, your potential resources and strengths, and to develop the strategies and skills to enable you to get through the difficult time. Counselling is a talking therapy that provides a safe and confidential space to think about and explore any problems with a professional counsellor. You can sit in a safe and warm counselling room, or somewhere that you think is comfortable such as your home, or even your favourite cafe or park, allowing you to talk freely. Counsellor will listen and understand your feelings and make you feel better. In the counselling process, you are the one who have the right to decide the priority issues to be addressed and the methods to be used, the counsellor is the helper in the process to accompany you to face and deal with the problems. Counselling can help you clarify the cause of the psychological distress, find ways to solve the problem or make adjustments in response to the problem.

Our mission is …. To develop and deliver safe, affordable, reliable, high quality and responsive counselling, support and treatment services to individuals, couples and families in our community for a range of life, emotional and spiritual issues.

About us

Crystal Chui emigrated from Hong Kong to Australia in 1993. Not only she can speak English and two major Chinese languages – Cantonese & Mandarin, to provide safe, affordable, reliable, high quality and responsive counselling, support and treatment services to the individuals especially Chinese community in Australia; she understands the differences of culture and values between Australian and Chinese in different aspects of interpersonal relationships, family and education. With an Asian background, she also experienced the issues of acculturative stress, loneliness, loss of self-esteem & identity, strain and fatigue in the new culture.

Crystal Chui provides counselling service to support issues from grief, anxiety, substance abuse, depression, psychological stresses, gambling or other addictions, interpersonal or social problems, problems or stressors that affect migrants, family related problems (relationship and parenting), work issues and personal coaching, etc.

Crystal Chui holds a master qualification in counselling in Australia, and she is an experienced and qualified counsellor who brings a broad range of skills, training and experience to the work. Crystal is a good listener, she will listen actively to all the concerns and things related, and assist the clients to go through different stages of development. She aims to help clients to understand their difficulties from different perspective, explore themselves and their inner worlds, and to develop the strategies and skills, look for new directions and possibilities which enable the clients to walk through their difficult times.

All communication and information with Crystal will be handled properly and kept strictly confidential. The Australian Counselling Association (ACA) code of ethics and practice will be followed and complied with, to provide the professional counselling services. Crystal will get an informed consent from the client if she makes a professional referral to other institutions or other service providers when necessary (e.g. if it is for the best interest and outcome for the client, ensure the safety of the client and other parties). If she requires to disclose some of the personal information to the relevant professionals, organisations or government departments, it will be in accordance with the provisions of all relevant legislation and regulations that applied.

Crystal is a member of Australian Counselling Association (ACA).


Overview of counselling and therapy approaches

Cognitive Behaviour Therapy (Originator : Aaron Beck)

It is a solution-focused approach to treatment, oriented toward solving problems and learning skills. The goal is to help people get better and stay better, and its effectiveness has been demonstrated in thousands of clinical trials. The counsellor and the client work together as a team to identify and solve problems. Counsellors help clients overcome their difficulties by changing their thinking, behavior, and emotional responses. Therapy consists of educating clients in how to test the reality of their thinking by interventions such as Socratic questioning and conducting real-life experiments.

Person-centred Therapy (Originator : Carl Rogers)

Taking the view that every individual has the internal resources they need for growth, person-centred counselling aims to provide three ‘core conditions’ (unconditional positive regard, empathy and congruence) which help that growth to occur.

Solution-focused Therapy (Originators :  Steve de Shazer & Insoo Kim Berg)

It is future-focused, goal-directed, and focuses on solutions, rather than on the problems that brought clients to seek counselling. With this therapy, the conversation is directed toward developing and achieving the client’s vision of solutions. Specific uses of language and styles of questioning are used to encourage creativity and flexible thinking around the relevant issues.

Compassion-focused Therapy (Originators : Dr. Paul Gilbert)

It is a form of psychotherapy that emphasises the development of self-compassion, empathy and compassion for others as a means of improving mental health and well-being. The goal of this therapy is to help individuals overcome negative emotions, thoughts, and behaviours that are related to shame, guilt, and self-criticism. The therapy aims to promote a kind and understanding inner voice that supports individuals in overcoming challenges, such as addiction, and promotes self-care.

In CFT, counsellors work with the clients to identify negative self-talks, thoughts and beliefs and to replace them with more compassionate and understanding ones. The therapy also includes techniques to help clients regulate their emotions, manage stress, and develop coping skills. Furthermore, the therapy helps individuals build connections with others and develop a greater sense of social support.

Narrative Therapy (Originators : Michael White & David Epston)

It seeks to be a respectful, non-blaming approach to counselling, which centres people as the experts in their own lives. It views problems as separate from people and assumes people have many skills, competencies, beliefs, values, commitments and abilities that will assist them to reduce the influence of problems in their lives, by encouraging them to narrate and discuss the meaning of ‘thicker’ and ‘richer’ self-stories more fully representing their concrete experience.