Crystal Counselling Service endeavours to provide safe, affordable, reliable, high quality and responsive counselling, support and treatment services to individuals in our community for a range of life, emotional and spiritual issues.
Service Features and Benefits:
- Provide culturally sensitive counselling service to individuals, to improve the quality of their lives and better mental health;
- Provide affordable counselling services, to benefit more people;
- Provide a brand new service of counselling with therapeutic outing;
- Can provide counselling at your homes or somewhere you love with high flexibility and easy accessibility, which is extremely convenient for the people who do not or do not like to drive;
- Warmth, care, friendly, trustworthy and reliable;
- Case sensitive, can refer to other organisations or professionals if required;
- With recognised qualifications.
Face to face counselling / Home Visit(outreach service)
Face to face counselling is an opportunity for the client to meet with the counsellor one on one in a safe, private and comfortable environment. The counsellor can facilitate the clients to understand their emotion, cognition and behaviour, to explore their own psychological needs, the causes of the distress, and find a strategy to make adjustments and cope with the problems. Our face to face counselling service can be provided with high flexibility and easy accessibility, ranging from a safe and warm counselling room available in different areas closed to your home or work place, to home visit or your favourite cafe or park.
Fees:
Initial visit： $120 / session (50 mins)
Subsequent visit : ＄120 / session (50 mins)
* An additional fare may be charged for home visit or outreach service, please contact us for more details about the fees.
Online Counselling
Online counselling is also a distance counselling, designed for someone who is inconvenient or unable to conduct face to face interview. It provides high convenience without much time and space constraints, the clients can talk to the counsellors anytime and anywhere they like. Telephone and internet counselling are the main modes of online counselling. Other platforms may include Zoom, Wechat, Facebook (Messenger), Line, QQ, Skype, Whatsapp or email, etc. Please contact us for more details or to book an interview date, time and mode.
Fees:
$120 / session (50 mins）
* Telephone counselling is only limit to Australia’s mobile or landline, some countries can be called for free, otherwise the international long distance call charges will be incurred. Please contact us for more information.
Therapeutic Outing
Destinations vary from daily living routines like going to the grocery store, community centre, hair salon, yum cha, coffee shop, park to fun activities like going bowling, to the zoo, to the movies, to see a play or go fishing. It makes a difference from the traditional ways of counselling. Clients can be more active to plan ahead with their individualised goals and desires; they can be more relaxed, with high flexibility and casualness, and there is evidence that our bad emotion can be improved when going outdoor, having a walk or just having a coffee or tea with someone who really listen to you.
Fees:
$240 / session (100 mins）
* 100 mins include the transfer and outdoor times. Since each outing is personalised, the time can be adjusted to best fit the plan, please contact us to plan your favourite outing together.
Psychological Assessment and Report
Fees are determined on a case by case basis for legal report, psychological assessment report, special consideration report or letter.
Notice of cancellation of counselling appointments must be given not less than 24 hours. Otherwise, full or part of the fees will be charged. Special consideration will be given to emergency situation, but we reserve the right that our decision shall be final and conclusive.
Private Health Cover
If you have private health insurance that includes counselling as extras cover including Bupa, Grant United Health, Doctors Health Fund, Police Health Fund, St Lukes Health, Phoenix Health Fund, Emergency Services Health, you may be eligible for a rebate. It is recommended that you contact your insurance provider for further information about your coverage because the amount rebated depends on the insurance company and level of insurance that you have.
EAP (Employee Assistance Program)
If your company provides an Employee Assistance Program (EAP), you may be eligible to access free, confidential counselling services. We recommend contacting your company’s Human Resources (HR) or People & Culture department to find out whether your employer offers EAP services. You can also ask your manager or colleagues if they know which EAP provider your organisation uses.
What is EAP?
EAP stands for Employee Assistance Program. It is a confidential support service provided by employers to help employees manage psychological, emotional, work-related and personal concerns.
EAP counselling may assist with issues such as:
- Workplace stress and burnout
- Anxiety and low mood
- Relationship and family concerns
- Grief and loss
- Work-life balance
- Personal and emotional difficulties
- Workplace conflict and change
- Other challenges affecting your wellbeing
EAP counselling is generally provided at no cost to eligible employees, as the service is funded by their employer.
Benefits of EAP
EAP services provide employees with an accessible and confidential source of professional support when they are experiencing personal or work-related difficulties. Counselling can help employees develop coping strategies, improve emotional wellbeing, manage stress and navigate challenging situations.
Access Counselling with Crystal Chui
Crystal Chui provides counselling services through the following EAP providers:
Clearhead
https://www.myclearhead.com/en-NZ/practitioners/Crystal.Chui
Uprise
https://app.uprise.co/sign-in
Converge International
For appointment assistance, contact Converge on 1300 687 327 (Australia). Converge also provides online booking and Live Chat support.
https://portal.converge-online.com
CiC Wellbeing
https://www.cicwellbeing.com/services/eap
For general EAP support, CiC lists 0800 085 1376 and assist@cicwellbeing.com on its contact page. As this contact number is UK-based, Australian clients should confirm the appropriate contact method with their employer or CiC.
Givenwell
https://app.givenwell.com/sign-in
Not sure which EAP provider your employer uses?
If you are unsure which EAP provider your employer uses, please contact your HR or People & Culture department. They can confirm your EAP provider, eligibility and the number of counselling sessions available to you.
Once you have confirmed your EAP provider, you can request Crystal Chui as your preferred counsellor, where the provider’s arrangements allow you to choose your practitioner.
National Disabiilty Insurance Scheme(NDIS) Counselling Services
I provide counselling services to NDIS participants who are self-managed or plan-managed.
Who This Service Is For
- Adults with psychosocial disability
- Participants experiencing emotional distress, anxiety, depression, or trauma
- Individuals navigating life transitions, relationship challenges, or adjustment difficulties
- Participants from Chinese and Asian backgrounds seeking culturally responsive support
My Approach
My counselling approach is person-centred, solution-focused, and evidence-based. I work collaboratively with participants to build emotional resilience, improve coping strategies, and support wellbeing in a safe and respectful environment.
I am fluent in English, Cantonese, and Mandarin, and have extensive experience working with individuals from multicultural backgrounds.
Service Delivery
- Telehealth counselling sessions
- Individual counselling
- Clear communication and professional documentation
Fees & NDIS Funding
Counselling services may be claimed under Therapeutic Supports for self-managed or plan-managed participants. Invoices can be issued directly to the participant or plan manager.
Please contact me to discuss whether my services are suitable for your needs.